Clariwork ChatFlow
Never lose a website enquiry again
ChatFlow captures visitor conversations on your website, answers approved business FAQs, qualifies prospects, and connects each conversation to the right human team.
Core capabilities
Built for every website visitor
ChatFlow handles the first conversation so your team can focus on the prospects who need them most.
Always on
24/7 approved FAQ responses
ChatFlow answers standard questions using the FAQ content your business approves, so visitors get a clear reply outside working hours.
Qualify
Prospect detail capture
Structured questions gather visitor intent, project scope, and contact details before the conversation reaches your operational staff.
Hand over
Instant team alerts
Ongoing conversations are passed directly to human teams through notification channels, so no enquiry waits unattended.
The conversation flow
From first greeting to human handover
01
Greeting
The visitor opens the chat and ChatFlow welcomes them with a short, approved introduction.
02
Query resolution
Common questions are answered from your approved FAQ content. Anything outside that scope moves to the next step.
03
Lead capture
ChatFlow records the visitor's name, contact details, and project scope in a structured format.
04
Instant notification
The qualified conversation is sent to the right team member, who can continue the chat or follow up.